The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Space Casino UK - Withdrawal of player's winnings has been delayed.
Amount: £100
Space Casino UK
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Space casino are refusing to pay me my winnings of £100. They asked me for more identification. Such as bank statement and bank card. I was trouble uploading on the website. I then went on chat and spoke with carol. She gave me the address to upload via email. I then received an email from carol and replied via sending documents to her. I then receive an email early hours this morning from a ana telling me they have only received my passport. I told her I replied to carols email and sent my documents. But space casino are not having any of it. They refuse to pay me my winnings. I wrote a review of my experience. And uploaded it here. It tells you exactly what has happened.
It's not letting me upload anything?
Public
Public
1 year ago
Dear kchoudhury78,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
1 year ago
Dear kchoudhury78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
