The player's experienced multiple issues with his account being self-excluded and reopened by the casino while trying to withdraw his remaining balance from there. The complaint was rejected as the regulator did not give a clear answer to the matter for over a year and there were insufficient evidence to determine whether the player should or should not have been excluded.
Sons Of Slots Casino - The player's experiencing an unspecified issue.
Amount: €26,146
Sons Of Slots Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
1 year ago
Hello everyone,
i would like to know which steps i could take further against this casino since i raised a complaint to the ADR entity MADRE responsible for this casino. Now the three months are over and i didn't got any reply back neither from the MADRE nor from the casino administration. So i'm raising this case to get further instructions on how to proceed against such injustice.
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