The player's experienced multiple issues with his account being self-excluded and reopened by the casino while trying to withdraw his remaining balance from there. The complaint was rejected as the regulator did not give a clear answer to the matter for over a year and there were insufficient evidence to determine whether the player should or should not have been excluded.
Sons Of Slots Casino - The player's experiencing an unspecified issue.
Amount: €26,146
Sons Of Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Sons Of Slots Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Hello everyone,
i would like to know which steps i could take further against this casino since i raised a complaint to the ADR entity MADRE responsible for this casino. Now the three months are over and i didn't got any reply back neither from the MADRE nor from the casino administration. So i'm raising this case to get further instructions on how to proceed against such injustice.
