Sons Of Slots Casino - Player’s balance has disappeared.

Hello,

My account balance was at Sons of Slots casino €2.000,50. I withdraw €1.000 and cancelled it. Normally the balance goes back instantly in the account now it didn't roll back. To try it again I withdraw €1.000 and cancelled it.

Now my balance is €0,50 instead of € 2.000,50?? I also send support a email with a screenshot with no responce on it. In the screenshot you can see 2 €1.000 withdrawels but in the deposit/withdrawel section are 0 pending withdrawels and when I want to withdrawel money I get the message not enough money???

How can I contact Sons of Slots about the issue? I also send several other emails last week but no one answers me??

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus?

Have you ever made a successful withdrawal before?

I checked the Contact us section (https://www.sons-of-slots.com/en/contact-us) on the website and I found this email support@sons-of-slots.com. Is this the email address you tried to get in touch with? Have you tried contacting the casino via live chat?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Snufferd,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

hello,

support from the casino contacted me and they worked everything right.

you can delete and close this case.

thanks for your help.

Awesome news, Snufferd. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.