The player from Austria, who had been previously banned from LCS Ltd due to a gambling addiction, had registered and deposited at another LCS Ltd casino, Son Of Slots. She disputed the casino's claim of non-affiliation, citing identical customer support responses. The player had reported her gambling problem to LCS Ltd directly. After reviewing the provided emails and screenshots, it was found that the casino had been notified of her gambling issue on October 17, 2022, while the last deposit had been made on April 30, 2022. Therefore, there were no funds eligible for a refund. Despite the player's claims of sending multiple self-exclusion requests due to gambling addiction, sufficient evidence was not provided. Consequently, the complaint had been rejected due to insufficient evidence.
Sons Of Slots Casino - Player is allowed to gamble despite self-exclusion.
Amount: €160
Sons Of Slots Casino
Safety Index:Very lowInsufficient evidence from player
REJECTED
Case summary
Despite being banned from LCS Ltd for years due to gambling addiction, I have been repeatedly allowed to register and make deposits at a LCS ltd casino. In this case, it's about SONSOFSLOTS! When I contacted them, they claimed that the casinos are not related. However, I can prove from screenshots that the responses from support at all LCS ltd casinos are identical and even marked with a sequential number. I have also informed LCS ltd directly about my gambling addiction. I have attached evidence to support my claims.
Dear x4wsccrkcd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?
Meanwhile, I checked the Responsible Gambling section and this is what I found (here):
Is support@sonsofslots.com the email address to which you sent your request?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Yes, support@sonsofslots.com is the email address to which I sent the email about the exclusion due to gambling addiction and personal bankruptcy.
I will forward emails to you
Thank you, x4wsccrkcd, for your email. Regrettably, I was unable to locate the initial self-exclusion request, and I am unsure of when it was submitted. Could you please clarify and try to forward it at your earliest convenience?
I received an email forwarded from the casino stating that your account was blocked on April 18, 2023. The message did not mention any gambling problems but indicated a straightforward account closure. Could you kindly inform me about when you communicated to the casino regarding any gambling issues?
I have just forwarded you an email where you can see that Sonsofslots was informed by email about the gambling addiction on September 17th, 2022! Personal bankruptcy and other things were also reported here!
Furthermore, I have already sent you a screenshot confirming that all LCS ltd. Casinos have common support, as my inquiries were given a consecutive number and were replied to at the same time with the identical content. That's proof enough that everything is handled by the same support.
Hello,
Appreciate your latest email. I've noted that your attorney notified the casino about your gambling issue on October 17, 2022.
I have a couple of additional inquiries:
- Can you provide information on the individual who filed this complaint and the author of these posts?
- Were any deposits made into the casino after October 17, 2022?
I submitted this complaint myself, as well as my other complaints, and am also the author of my own lines. I have a lot of legal knowledge through my professional work and am always researching online casinos.
After this date, no more deposits were made at Sonsofslots, however further payments were made for LCS ltd. to the same BANK ACCOUNT, even though LCS LTD was already aware of the gambling addiction.
Thank you, x4wsccrkcd, for the reply and clarification. If no further deposits were made after the successful exclusion from the casino, there's not much we can do for you in this specific case.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear x4wsccrkcd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
You are welcome to reject the complaint as unjustified. I have sent you everything about this matter, I have written to you that I have always sent an application for exclusion due to gambling addiction directly to the company - apparently not enough - everyone brushes themselves off and says they knew nothing and an exclusion is in one casino in the corporate group does not count as a reason for exclusion in other casinos in the LCS LTD group.
I have sent enough screenshots that the same support works at all LCS LTD casinos, that absolutely identical answers come and the number of complaints are in an ascending order and are consecutive.
Unfortunately, you still protect these companies.
The highest level of protection actually applies to gambling addiction - but that's what all companies in this industry thrive on. A pity!
I will now sue with the help of a lawyer.
Could you please clarify when the last deposit into your Sons Of Slots Casino account was made?
In summary:
- The casino was notified of your gambling problem on October 17th, 2022.
- The most recent deposit made into this casino was on April 30th, 2022.
As a result, there are no funds eligible for a refund.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
I have sent you all emails. I understand that you are on the casino sites and I am very disappointed. LCS Ltd. has demonstrably received several emails directly to the company address, in which the gambling addiction and the therefore necessary and desired ban are mentioned. Strangely enough, the ban has now been extended to all LCS Ltd casinos, including those where I had not yet registered. And this despite the fact that it is claimed that no casino is connected to the other. Strange. Especially since the emails prove otherwise.
I recently received an email you sent to this particular casino on March 29th, 2023. In the email, you mentioned someone gaining access to your mobile and raised concerns about the casino operating in Austria without a valid license. There was no mention of any gambling problem.
This is the final reminder to submit the requested self-exclusion request otherwise, your complaint will be rejected.
This sentence was written in every email to the company LCS LTD!!!
Also in the chat there was always talk of a ban due to gambling addiction!
But as already mentioned, I will sue in court!
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint due to insufficient evidence from the player's side. Thank you for your understanding.
