The player from Germany expressed disappointment after claiming 100 free spins for the Eye of Horus slot, which resulted in minimal winnings of just under €4. He critiqued the slot's volatility and RTP, labeling the experience as a scam and advising against depositing at the casino. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
Sonnenspiele Casino - Player criticizes slot game and casino experience.
Amount: €10
Sonnenspiele Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
I claimed 100 free spins for the Eye of Horus slot at €0.10 each for a deposit of €10 or more by depositing €10. The slot is supposed to have a volatility of 5 stars. I played the 100 free spins and only won just under €4. That's not all; I carried on playing and finally got to zero without the slot even giving out a single free spin. I don't know, if you have 100 free spins plus €10 and only get 3 scatters once, that's pretty bad and disappointing. In my opinion, the slot can never take first place on the top 10 list, let alone it shouldn't have 5 out of 5 stars with an RTP of just under 89%. That's just a lie and a rip-off for people. I wouldn't advise anyone to deposit even €1 there, let alone register. That's my opinion, and I think this casino has nothing to do with gambling or a casino anymore. In my opinion, it's simply a scam, but everyone has to figure it out for themselves.
Automatic translation:
Public
Public
3 weeks ago
Dear WazzLozz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I can do for you regarding your complaint.
Best regards,
Veronika
