Solverde.pt Casino - Player is inquiring help.

Autoplays barely enter the game at 25 euros to rob people

Dear Bruno,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

As soon as I entered the game, the bet level was already at maximum when loading, I immediately ran out of 25 euros and I only noticed when the balance ran out, I don't think it's normal because I had already played that game and I always play at the maximum at 1 euro

Thank you for your reply, Bruno. Do you have any video recordings showing that this happened? Have you tried contacting the casino regarding this issue? Please, forward all the relevant communication between you and the casino together with any other supporting evidence to kristina.s@casino.guru. Thank you in advance.

The casino says it has no responsibility in this case... I'll continue I don't give up more people for sure were also robbed so when we go to a physical casino no one is there forcing us to make a Maximum bet because in a virtual casino they don't enter the game it's a max bet for me this and theft i wanted to know where i can make a complaint

I still haven't received any supporting evidence from you, Bruno. Please understand that it is impossible for us to proceed without it.

Dear Bruno,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.