The player from Lithuania had requested a withdrawal two weeks prior, which was declined, prompting a request for KYC documentation. After submitting the required documents, the player was informed to wait 10 days for review, then an additional week, but still had not received any updates and faced communication issues with support. The player later reported that their account had been flagged for potential violations of terms and conditions, which they contested. However, due to a lack of response from the player to further inquiries from us, the complaint was unable to be investigated and was rejected.
Solcasino.io - Player’s withdrawal is delayed due to KYC.
Amount: 33 ◎
Solcasino.io
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
On November 2nd asked for withdrawal and it was declined, following with request to pass KYC. I provided all documents, support told to wait 10 days as they need to review my documents. After that time they said wait one week more. Today I still havent received any update regarding my account and they are not communicating me through live chat.
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1 month ago
Hello antkoncius,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Solcasino.io Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
First of all I wish to update amount - it is 33 solana (around 8000 usd at the moment).
Since 2nd of November is outgoing. Until then they havent requested any of the documents. I provided my ID, proof of address and done liveness check.
Yesterday, in the evening they started to communicate again. Now I was told to check back on Monday.
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1 month ago
Here is their latest response today:
It means your account has broken our terms and conditions, could be from multi accounting or other forms of cheating, unfortunately we cannot give the exact reasons to protect the casino from being taken advantage from.
I am sure I havent violated any of their terms and conditions. Despite that, how can they confiscate my funds?
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4 weeks ago
Hello antkoncius,
Would it be possible for you to forward the full email from the casino directly, rather than copying it here? Kindly send it to nikolas.b@casino.guru for further review.
Looking forward to your response.
Best regards,
Nick
