The player from Lithuania requested a withdrawal two weeks ago, which was declined, prompting a request for KYC documentation. After submitting the required documents, the player was told to wait 10 days for review, then an additional week, but still has not received any updates and faces communication issues with support.
Solcasino.io - Player’s withdrawal is delayed due to KYC.
Amount: 33 ◎
Solcasino.io
Safety Index:Above averageSafety Index
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7.4
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Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 19m 2s
Case summary
yesterday
Public
Public
2 days ago
On November 2nd asked for withdrawal and it was declined, following with request to pass KYC. I provided all documents, support told to wait 10 days as they need to review my documents. After that time they said wait one week more. Today I still havent received any update regarding my account and they are not communicating me through live chat.
Public
Public
yesterday
Hello antkoncius,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Solcasino.io Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
