Soccer Casino - Player’s withdrawal has been withheld.

Dear All,

the said casino refuses to pay me, stating that it is a software error?

First, a confirmation arrived by e-mail, and a few days after that, my order was blocked by them.

pozz

Dear Sonja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why your withdrawal has been declined? Was there any problem with a payment method or the amount itself? Have you verified your account successfully in the past? Were your winnings accumulated with or without active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear All

First they approved the payment and then they locked my account and after my claim they replied that it was an error in their software and that was the reason.

The problem with the payment was ruled out because the money was paid through the bank and they had to pay the winnings to the same account.

Winnings are WITHOUT BONUS. Pure money. The account has been verified and it is my personal account and my personal bank account.

I'm also sending a video. thank You ... Sonja

https://streamable.com/75gc6f

Thank you very much, Sonja, for your quick reply. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance.

payment not made

Thank you very much, Sonja, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact Soccer Casino to join us to help you resolve your issue.

OK thanks

We haven't receive any answer from the casino yet. We are now extending the timer by 7 days. If the casino fail to respond to our request we will be forced to close the complaint as "unresolved", which could lead to casino's rating deduction.

Unfortunately, the casino still hasn't reply to us. We are now forced to close the complaint as "unresolved" which will negatively affects the casino's rating. I'm sorry we could not help you more with this case. Do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru