HomeComplaintsSnatch Casino - The player struggles to withdraw his money.

Snatch Casino - The player struggles to withdraw his money.

Amount: 3,550 R$

Snatch Casino
Safety Index:High
Submitted: 19 May 2023 | Case closed : 06 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his money as his request is getting rejected. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

After a few days I managed to verify my account, I already asked 4 times to withdraw and the withdrawal was rejected by the financial department, and I am already verified and I have already clarified everything they asked.


It's absurd for you to risk losing your money to a platform that doesn't care about the players, my withdrawals are still pending, I hope it resolves.

Automatic translation:
Public
Public
1 year ago

Hello Vanderlan97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Sensitive attachment
Sensitive attachment
1 year ago
Translation

Hi Nick help me please 😊


My account has been verified for over 48hrs.


I played for real money with no bonus.


The last support attempt was yesterday but they always say that the finance department takes care of it and the finance department always rejects withdrawals.

Automatic translation:
Public
Public
1 year ago

Hello Vanderlan97,

Based on the screenshots you provided, you requested for a withdrawal on a different CPF number than you should have. Can you please try to request to the correct one and let us know the outcome?

Public
Public
1 year ago

Dear Vanderlan97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news