HomeComplaintsSnatch Casino - The player's withdrawal is delayed.

Snatch Casino - The player's withdrawal is delayed.

Amount: €1,500

Snatch Casino
Safety Index:High
Submitted: 20 May 2023 | Case closed : 08 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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11 months ago

This casino is a scam I deposit and when you want to get a withdrawal you have to verification your account two times plus they never email you back I deposit 1500 euro and only had one bonus with a 3 x win it’s impossible to withdrawal are even win anything they don’t have a real gambling license so run a mile from this casino are if you want to waste your money just throw it in fire because this casino won’t pay are work it’s a scam don’t know how they got 8,3/10 seriously how it’s a scam

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11 months ago

Hello Fishking12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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11 months ago

I’m deleting my account the casino is a blacklist site they don’t have a gambling license just found out that there had to cancel my bank card because they tryed to withdraw money with out my permission please be careful and don’t give them your bank card number there a scam with no license

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11 months ago

Hello Fishking12,

Do I understand it correctly that as you closed your account, the complaint is no longer relevant as it was related to your withdrawal?

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11 months ago

Dear Fishking12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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