The player from Baden-Württemberg could not access the snatchcasino.eu website where she reportedly had a balance of 200 Euros. After we reached out to her for more information, we extended the response time for her to provide more details. However, due to her lack of response, we were unable to investigate the issue further. Consequently, we had to reject the complaint.
Snatch Casino - Player unable to access online casino account.
Amount: €200
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Hello,
I still have a balance of 200 Euros in my account with snatchcasino.eu, but for the past few hours, I am unable to access the website (page not available/non-existent).
Regards
Automatic translation:
Public
Public
8 months ago
Dear maryposlovski,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
I checked the website of the casino https://snatchcasino.com/ and it worked for me.
Could you please advise if the problem persists?
Were you able to contact casino support at support@snatchcasino.com?
Thank you very much in advance for your reply.
Best regards,
Tomas
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