HomeComplaintsSnatch Casino - Player unable to access online casino account.

Snatch Casino - Player unable to access online casino account.

Amount: €200

Snatch Casino
Safety Index:High
Submitted: 14 Sep 2023 | Case closed : 02 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Baden-Württemberg could not access the snatchcasino.eu website where she reportedly had a balance of 200 Euros. After we reached out to her for more information, we extended the response time for her to provide more details. However, due to her lack of response, we were unable to investigate the issue further. Consequently, we had to reject the complaint.

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Public
1 year ago
Translation

Hello,

I still have a balance of 200 Euros in my account with snatchcasino.eu, but for the past few hours, I am unable to access the website (page not available/non-existent).

Regards

Automatic translation:
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Public
1 year ago

Dear maryposlovski,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

I checked the website of the casino https://snatchcasino.com/ and it worked for me.

Could you please advise if the problem persists?

Were you able to contact casino support at support@snatchcasino.com?

Thank you very much in advance for your reply.

Best regards,

Tomas


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Public
1 year ago

Dear maryposlovski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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