Snatch Casino - Player’s withdrawal has been delayed.

i have deposited without bonus and played, applied for withdrawal Aud650.

the verification done long ago and i had withdrawal so many times before.

received email from kyc@snatchcasino asking for credit card photos which i have deposited to play.

the message is

"There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:

- A color copy of the Credit / Debit Card 423953******0322 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.

All of your personal information is safe and secure!

So don't worry. Please send the document list to kyc@snatchcasino.com. You should include your casino login in the subject line of your email.

i have emailed credit card photos front and back.

Now they are asking my discarded old credit card details which is not relevant to my recent deposit with present credit card .

the message is

Hey ANSARI SHAIK,

There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:

- A color copy of the Credit / Debit Card 423953******3815 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.

* Please note that you also used the card with the number 423953******3815 to deposit funds to your account. According to the rules, all payment methods used to deposit and withdraw funds must be verified.

All of your personal information is safe and secure!

please help me

Regards

Ansari shaik

Dear Ans1964,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

this message received just now

Hey ANSARI SHAIK,

There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:

- A color copy of the Credit / Debit Card 423953******3815 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.

* If the card 423953******3815 is no longer active, please provide official confirmation from the bank that the card belonged to you and is no longer valid.

All of your personal information is safe and secure!

So don't worry. Please send the document list to kyc@snatchcasino.com. You should include your casino login in the subject line of your email.

Dear Ans1964,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ans1964,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.