The player's account got blocked with remaining balance on it. He has received the rest of his balance.
Snai Casino - The player's account got blocked.
Amount: €650
Snai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I am writing to you because snai blocked my gaming account with 650 euros above for no reason, all this for violations of article 14 that I have never committed, having said that I immediately requested to close the account and credit the remaining money on my Bank account. The problem is that after almost a month they still don't respond
Can you tell me how to do it or give me a hand by soliciting in some way? 
Automatic translation:
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2 years ago
Hello fracali97,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.
Did the casino exactly specify the reason for blocking your account? Was your balance entirely real money or did you have any bonus active when your account got closed? Did you send the casino all the information they requested in order withdraw your balance?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Snai did not specify the reason for blocking the account even if in the piece of email I sent you they say that "Therefore, we confirm that technical checks are underway to ascertain any use by you of multiple accounts. game "but I do not have other game accounts on snai, I have one which is precisely what is blocked.
the balance I had on the casino was entirely real balance
I sent all the documentation for closing the account and crediting the money (documents, iban, username and game account number) but after almost a month still no response
Can you do something about it? send a reminder or contact someone?
Edited
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2 years ago
Hello fracali97,
Thank you for all the details. I will now forward your complaint to my colleague Viliam who will be assisting you from now on and will try to get in touch with the casino.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello fracali97,
I looked at your complaint and will do my best to help you. I would like to invite Snai Casino into this conversation. Casino, can you please specify why did you block the player’s account?
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2 years ago
We would like to ask the Snai Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Hello, my account has been closed and the balance of 650 euros has been credited to my bank account
however, I am waiting for a response from snai
Automatic translation:
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2 years ago
Dear fracali97,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
