The player from Italy has requested a withdrawal 24 hours prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Snai Casino - Player’s withdrawal has been delayed.
Amount: €400
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good morning,
I state that I have never had any problems with snai, but now I am waiting for a win for 24 hours. the withdrawal has been processed but I have not yet been credited to the card. I could understand if he was still waiting but so I don't understand what problem there might be, they are not available to play or to play on paper. They tell me they have had some problems and are checking. Can you solicit too?
thanks for your help as always.
Automatic translation:
Public
Public
2 years ago
Dear elisamora,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Yes yes my account is verified, I play regularly and honestly have never had any problems ... they are always fast. As soon as I see it elaborated there is always the accreditation. In fact that's why this time it seems strange to me. I'll try to wait at least the 72 hours they tell them
Thank you
Automatic translation:
Public
Public
2 years ago
Translation
Good morning..all ok ....
Case solved ... credit arrived
Thanks for the support as always
Automatic translation:
Public
Public
2 years ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, elisamora, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
