Snai Casino - Player's win hasn't been credited correctly.

Dear elisamora,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Good morning,

documents sent to the communicated email petronela.k@casino.guru

Thank you very much for helping

Greetings

Good evening,

you can consider the case closed, Snai has credited the suspended win by closing the open ticket.

It had never happened to me with Snai and actually even if there was this misunderstanding I must underline the seriousness of the casino.

Thanks for your support

Greetings

Elisa

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, elisamora, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru