The player from Italy reported that Snai had blocked his account for uncertain reasons. He mentioned having opened and closed his account multiple times, and was now seeking resolution directly from Snai. The player confirmed that Snai had not withheld any funds. We had informed the player that without any held funds, we could not compel the casino to allow him to open an account. We suggested the player to consider other casinos and due to the circumstances, we had to reject his complaint.
Snai Casino - Player's account unexpectedly blocked.
Amount: ??
Snai Casino
Safety Index:Above averageSafety Index
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6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
Translation
Good day, Snai has blocked my tax code for no reason. I've opened and closed my gaming account a few times, but nowhere it's written that it can't be done! Anyway, I'd like to speak with someone who works for Snai and try to come to an agreement.
Automatic translation:
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12 months ago
Dear Filippo6382,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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12 months ago
Translation
No, Snai has not withheld any funds, since I can't even create a new profile.
I'm asking for at least some advice on what to do, Snai doesn't respond to emails, if you want I can provide you with the tax code and if you have the opportunity to make a complaint or check... I don't know what else to do. I think it was blocked because I closed and opened my account a few times, but it doesn't say anywhere that it can't be done.
Automatic translation:
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11 months ago
Hi Filippo6382,
I regret to inform you that if the casino is not holding any funds, we cannot compel them to permit you to open an account. My only suggestion would be to explore other casinos. You can use the following link to find recommended casinos in your country.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
