The player from Italy registered on the Snai website and received account confirmation along with a welcome bonus. However, she received a message about Article 14 while close to winning a bonus prize and did not receive a response to her email inquiry. Despite our attempts to gather more information regarding her situation, she did not respond to our inquiries. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.
Snai Casino - Player’s account operation has been restricted.
Amount: ??
Snai Casino
Safety Index:Above averageSafety Index
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6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello, I registered on the Snai website and sent in my documents, and they confirmed the account opening. I was awarded the welcome bonus and was playing without any issues until yesterday evening when I received a message about Article 14. I was really close to winning the fun bonus prize when this happened. I sent an email but never received a response from them. It seems like a scam to me. If you can help me, thank you very much 🙏
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Public
Public
3 months ago
Dear annabarbato5619,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise what is the result of this situation? Was your casino account closed or winnings confiscated?
- Which games did you focus on - slots, live casino, sports betting, etc.?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Translation
I was playing on the slots with the 250 euro bonus then suddenly this message
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3 months ago
Translation
Anyway the bonus lasted two days so I think he lost it
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2 months ago
Thank you for your reply, annabarbato5619. Could you please clarify the dispute value (€0)? Did you have any real money balance in your casino account?
