Snai Casino - Player’s account operation has been restricted.

Hello, I registered on the Snai website and sent in my documents, and they confirmed the account opening. I was awarded the welcome bonus and was playing without any issues until yesterday evening when I received a message about Article 14. I was really close to winning the fun bonus prize when this happened. I sent an email but never received a response from them. It seems like a scam to me. If you can help me, thank you very much 🙏

Dear annabarbato5619,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise what is the result of this situation? Was your casino account closed or winnings confiscated?
• Which games did you focus on - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina