The player from Italy had his account disabled. Subsequently, he was advised that the investigation will take up to 180 days. We rejected this complaint as it was sports betting related.
Snai Casino - Player’s account has been suspended.
Amount: €5,000
Snai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I am writing to you as it is suspended in my account from May 3, 2022
Dear Customer,
we inform you that, pursuant to article 14 of the Remote Gaming Agreement, SNAITECH has suspended your Gaming Account for technical checks, therefore any operation will be inhibited, including deposits and withdrawals.
The provision will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the presence of disputes subject to investigations by the competent Judicial Authorities.
Cordial greetings.
SNAITECH
Fraud & Payments
I asked for my account to be closed the day after I received this email by sending all my account details and my documents to receive the refund transfer, my balance should be 5100 euros and I have not received any bonus.
I'm sending hundreds of emails but they always reply the same way:
Hi EDWARD,
We inform you that we have solicited your request
Greetings
The SNAI Team
Please can someone help me ???
My email associated with the snai account is: e***ruar***93@l***ro.it
A THOUSAND THANKS
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear edotruarico93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Thanks for the reply . I only played football bets and my account was fully verified.
Automatic translation:
Public
Public
2 years ago
Translation
The account was registered a few days before the suspension
Automatic translation:
Public
Public
2 years ago
Translation
You can help me ???? I'm sending 10000000 emails to snai but they don't reply !!!
A THOUSAND THANKS
Automatic translation:
Public
Public
2 years ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
