The player from Italy experienced account blockage at Snai casino for over two months without receiving any explanation. The player either wants access to the gaming account restored or the account closed and winnings refunded. The complaint was rejected as the player stopped responding.
Snai Casino - Player's account has been blocked unexpectedly.
Amount: €1,000
Snai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi, my account was blocked by Snai more than two months ago without giving me any explanations.
I would like to be able to access my gaming account again, otherwise proceed to close it and get my money back, thank you.
Automatic translation:
Public
Public
1 year ago
Hello nicofavotto,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting there? How much was your casino balance before it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
