The player from Italy reported that their Snai account had been blocked due to Article 14 and was seeking assistance to resolve the issue. The player confirmed a balance of 13 euros and stated that the account had been verified for years. Despite multiple requests, the player failed to provide the necessary email communication with the casino. Consequently, we were unable to investigate further, and the complaint was rejected.
Snai Casino - Player’s account has been blocked.
Amount: €15
Snai Casino
Safety Index:Above averageSafety Index
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6.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
Hello, my Snai account has been blocked due to Article 14. How can I resolve this issue?
Automatic translation:
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6 months ago
Hello puziomattia6,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your account? When was the last time you spoke to the casino and what was it about? Did they specify what exactly did you breach by that term?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Hi, I had a 13 euro balance, I don't remember the last time I spoke, it was a slot session that couldn't close. No, they didn't specify
Automatic translation:
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6 months ago
Translation
Plus my account has been verified for years
Automatic translation:
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6 months ago
Hello puziomattia6,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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6 months ago
Hello puziomattia6,
No e-mail arrived from you so far. Please forward it as soon as possible otherwise the complaint will be rejected.
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6 months ago
Translation
I just forwarded the conversation, I didn't understand well
Automatic translation:
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6 months ago
What e-mail address did you use to forward it (yours I mean) as I could not locate any from you.
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6 months ago
Translation
If you need I can also leave you my telephone number
Automatic translation:
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5 months ago
Hello puziomattia6,
We do not use phone communication. Also I still could not locate any e-mail from you? Did you forward it to the correct e-mail address - nikolas.b@casino.guru
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5 months ago
Translation
Yes it seems strange to me, now I'll send another email again
Automatic translation:
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5 months ago
Hello puziomattia6,
Seems strange that no e-mail arrived so far. Can you please forward a screenshot of the e-mail you forwarded to me with visible e-mails (yours and mine as well)?
