An Italian player had found his Snai account blocked due to an alleged violation of 'Article 14'. He was seeking assistance to understand and resolve the issue. The player's account had been open for over a week and he had a pending withdrawal request of €65 and a balance of €15. The casino had not responded to his email. We contacted the casino asking for an explanation and any relevant evidence. The casino later reactivated the player's account and he was able to withdraw his money. The player had confirmed the receipt of his payment and the issue had been marked as resolved.