SlotyStake Casino - Player's bonuses are delayed.

Hello Casino guru,

I recently deposited with Slotystake casino multiple times. I selected the welcome bonus which was 4 deposit bonuses.

First Deposit Bonus of 100% up to €200 + 100 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.

Second Deposit Bonus of 50% up to €200 + 50 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.

Third Deposit Bonus of 100% up to €200 + 75 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.

Fourth Deposit Bonus of 100% up to €300 + 100 Free Spins (each spin worth €0.20) a deposit of at least 20 euro or more. I deposited 50 euro with no sign of the bonus.

I then received in my email a VIP bonus and another Friday bonus which was get 100% bonus on any deposit. I clicked the link brought me to Slotystake page and deposited another 50 euro with no bonus to follow suit. I tried again with the "Finish the week with amazing Friday match bonus! Make a deposit of at least €20 and get 100% bonus up to €300" I clicked the link again and deposited another 50 euro and amazingly enough no deposit bonus. Those two emails will be included in the screenshots attached.

I have missed out on 275 euro of bonuses and 325 spins. I have contacted several times about the bonus issue but the site does not have live chat unfortunately. So I emailed time and time again.

When the last deposit went through and I contacted via their email support channel a few hours later I received a response from "Mark". Hello contacted me to let me know he was looking into the issue. I should have received a coupon from him and "I will also look at your deposit history and give you an additional bonus as a thank you for trusting us."

None of this has been resolved. Multiple emails have been sent via the website and through email with no response from anyone anymore after the first initial email. The problem with the emails through the website is I can't get a copy of them and that's when I started sending emails so I could have a copy of the transcript.

I have attached the email trail and the promotions email I received as well.

Just wondering if you could help with this issue please.

Kind regards,

Shandy37

Dear Shandy37,

Thank you for reaching out and submitting your complaint. I regret to hear about the issues you've experienced with SlotyStake Casino.

To assist you more effectively, I kindly ask for a few additional details before we proceed:

• Has your account been fully verified, and if so, when was this completed?
• Have you received any bonuses since registering with the casino?
• Could you clarify why you continued making deposits if previous bonuses were not credited?

Your prompt response will help us address your concerns as quickly as possible.

Thank you in advance for your cooperation.

Best regards,

Nick

Hello Nick,

Thanks for the response.

1. My account has not been fully verified - it doesn't state it in the terms and conditions that my account needs to be verified prior to receiving the bonuses.

2. I have not received any bonuses since registering with the site. I had signed up and then decided to use the "Welcome Bonus" package that was on offer and then wanted to use the other bonus offers that they were offering to me via email which were attached previously.

3. I still wanted to play on the site. That's why I continued to deposit.

After stating that they would fix the issue also they still have not, nor have I been contacted with any update.

Hope this helps. If you need more info please let me know.

Kind regards,

Shandy37

Dear Shandy37,

I hope you are doing well. Could you please provide us with your deposit and bonus history from your casino account to nikolas.b@casino.guru? Additionally, could you clarify the process for claiming a bonus at the casino? Specifically, do you need to activate the bonus manually within the bonus tab?

Your assistance with this information will be greatly appreciated.

Best regards,

Nick

Dear Shandy37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.