Slotvibe Casino - Player believes that their withdrawal has been delayed.

Hi my name is Melanie Beland. Once again I am still waiting for my withdrawal of 878$ for 5 days now they are doing the same thing to me like lucky7even they finally decided to pay after seven days after claiming there was a technical issue. Now slotvibe is giving me a problem I can't deal with this anymore . I have the screenshots of everything I am verified so there is reason for delay I was happy as you can see then this is what happens

Dear Sweets55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center



that's the thing it's happening again the same thing over and over with you it's like the other casino like I'm verified you know my game history all that stuff I mean everything is done I even got email stating that you know that they're happy that that I'm happy cuz I was happy at the time and I thought I found a good casino that I could trust and I guess I I was lied to again I mean they were just telling me the same things over and over again repeating things over and over again it just doesn't make any sense it's like the other casino you know it's just anyways I have the emails to show you as well

And I was first I was super happy you can see the email I wrote and then I was in another email saying like wow because they responded to me when I wrote a happy email and they were like well I'm so happy to hear that you were so happy with her our casino but then I was like what the hell where's my money then if they said it was processed if it was processed and approved and process it was it should have been right now I mean it doesn't take that long so then I wrote they wrote them I wrote them another email and that's the other email you see on top and then they wrote me another email don't worry I'll be there soon let us know when it comes in like what does that mean

Hi kristina

Just to let you know they emailed today cause I had mentioned I made a complaint with you guys and then all of a sudden they told me to request a new withdrawal because it was a technical issue on their side just like the other casino and as soon as they said to request a new withdrawal I did and I got my money right away so it took since the 29th but whatever I mean it's it's all like I said it was pure delay tactics because there's no technical issues I mean you know what I mean it just doesn't make any sense but like I said I'm happy I got my money a happy I got paid and once again thanks thanks for letting me use your your voice so I could you know let it be heard thank you once again

Regards Melanie B***

Dear Sweets55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru