The player from Greece faced issues with withdrawal requests at Slotuna casino, which required a waiting period of at least 3 business days. Despite making numerous attempts to contact customer support through live chat, he received only automated responses and had not been asked for any verification. The Complaints Team acknowledged the player's concerns but noted that without a response from him, the investigation could not proceed. As a result, the complaint was rejected due to lack of communication.
Slotuna Casino - Player's withdrawal request is delayed.
Amount: €200
Slotuna Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Slotuna Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Hello casino guru I'm here to find a solution due the unexpected behavior of slotuna casino.
As I read from every complaint or review about the same casino making my fears more real. How ever as their terms and conditions saying about withdrawal requests you need to wait at least 3 business days after the day of the request as I did. I made numerous tries in a raw on their live chat to find a solution but every time the same copy pasted automatic answers.
So casino guru I want you to consider about my issue and help me find a solution.
P.s I haven't been asked by the casino side for any verify movement.
Public
Public
3 months ago
Dear loulouper67,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
