Slottyway Casino - The player's balance got confiscated.

Tried to withdraw more than 3x

And I sent about 10 selfies until I approved

But the withdrawal was refused and my Balance was confiscated on the grounds that I could not wager more than 9 reais in bonuses. And this company should warn that the balance would be confiscated when placing the bet of 9 reais, very bad faith

I feel aggrieved and the company committed theft.

Hello soaresluiseduardo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottyway Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly? Did you bet over the mentioned limit while you had an active bonus? When was the last time you spoke to the casino and what was it about?

Please note that you can find the following term here (https://40slottyway.com/en/rules):

"The maximum bet amount to wager the bonus is: 2 €."

Looking forward to your answer.

Regards,

Nick

Dear soaresluiseduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.