The player's balance got confiscated for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.
The player's balance got confiscated for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.
The player's balance got confiscated for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.
Tried to withdraw more than 3x
And I sent about 10 selfies until I approved
But the withdrawal was refused and my Balance was confiscated on the grounds that I could not wager more than 9 reais in bonuses. And this company should warn that the balance would be confiscated when placing the bet of 9 reais, very bad faith
I feel aggrieved and the company committed theft.
Tentei fazer o saque mais de 3x
E mandei umas 10 selfies até aprovar
Mas o saque foi recusado e meu Saldo confiscado alegando que eu não poderia apostar mais de 9 reais em bônus. E esta empresa deveria avisar que o saldo seria confiscado quando fosse fazer a aposta de 9 reais , muito má fé
Me sinto lesado e a empresa cometeu furto.
Hello soaresluiseduardo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottyway Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly? Did you bet over the mentioned limit while you had an active bonus? When was the last time you spoke to the casino and what was it about?
Please note that you can find the following term here (https://40slottyway.com/en/rules):
"The maximum bet amount to wager the bonus is: 2 €."
Looking forward to your answer.
Regards,
Nick
Hello soaresluiseduardo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottyway Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly? Did you bet over the mentioned limit while you had an active bonus? When was the last time you spoke to the casino and what was it about?
Please note that you can find the following term here (https://40slottyway.com/en/rules):
"The maximum bet amount to wager the bonus is: 2 €."
Looking forward to your answer.
Regards,
Nick
Dear soaresluiseduardo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear soaresluiseduardo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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