The player from Germany is waiting for his withdrawal to be processed. The player successfully received his withdrawal.
Slotty Vegas Casino - Player’s dissatisfied with the withdrawal process.
Amount: €740
Slotty Vegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I applied for a payout at slottyvegas on January 11th, 2020 then received the information on January 19th, 2020 the money should go to my bank account immediately after the email I applied for the new payout now nothing is happening anymore, they don't even answer mine email now I've been waiting for 10 days. I don't get an answer anymore and nothing happens. I don't know what I can do anymore
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3 years ago
Dear Brian2512,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
I have not yet made a payout there, but the verification was already through I had applied for the payout on January 11th, 2020 then it was canceled on January 19th, 2020 it should go to my bank account (before ecopayz account) that I then changed it to mine Bank account made immediately after the email I received I received an email that they would not withdraw the money before mine
Ecopayz account is verified although I have already passed the verification and the money should now go to my bank account, I can now not understand why I should verify the Ecopayz account although the money should go to the bank account, that's not normal
as a bonus, I have played with 50 euros and have a 200% bonus but that is apparently ok
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3 years ago
Translation
I emailed them the pictures of the review and the emails from Slottyvegas
You can see that everything was ok at first and the transfer should be shortly and now, strangely, no longer after I stressed every day
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3 years ago
Translation
Everything has been clarified, I just got an email, the money is on the way, but thanks for your help
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3 years ago
Brian2512, thank you for the update. Please, let us know when you successfully receive your winnings.
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3 years ago
Translation
On November 22nd, 2020 I got an email the money is on the way and on the same day it was in the account I thank you very much anyway and thank you for your time
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3 years ago
Thank you for letting us know, Brian2512. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
