The player from Germany had the account blocked due to his account being linked to another user’s account. After a closer examination, we ended up rejecting this complaint as unjustified.
Slotty Vegas Casino - Player’s account has been blocked.
Amount: €500
Slotty Vegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Attention. Hidden and illogical clauses in the terms and conditions. Wanted to verify my account to withdraw my winnings. After waiting a week and a half and asking three times, the casino replied that my account was blocked because it was linked to another registered user. No further communication with the casino possible. After a detour through a mediator in disputes, I found that the only reason was that one evening I should have used the same IP address as another user. That's right, I played with a friend whose identification has already been identified. However, I have also sent you my documents and I am obviously a different person. I don't understand the problem. They were looking for the smallest reason not to pay me the money and they found it in the small print of their terms and conditions. Absolute association of inhumans. How can they sleep peacefully at night.
Automatic translation:
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3 years ago
Dear Lennart,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since the casino has its own official ADR (Associate in Dispute Resolution) partner, unfortunately, we’re not in position to help you with your case. Please follow the link below and file a complaint through the casino website: https://slottyvegas.com/en/complaints
I will set the timer for 30 days and ask you kindly to inform us about the outcome. Thank you for your understanding and we wish you best of luck.
Best regards,
Petronela
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3 years ago
Dear Lennart,
Thank you very much for your reply. I fully understand your frustration but unfortunately, there is not much we can do for you. Since your deposit has been refunded and there are no funds being held by the casino.
I wish I could be of more help, sadly, the casino has a full right to close any account on a reasonable suspicion of breaking casino rules. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now reject this complaint. Thank you for your understanding.
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