The player from Austria experienced a delay in receiving their 1000 euros winnings from SlotoJam. Despite sending all necessary documents and receiving several promises of payout, the money did not arrive, and communication via live chat ceased. The issue was resolved after 10 days when the winnings were finally paid out. The complaint was marked as resolved by the Complaints Team.
SlottoJAM Casino - Player's withdrawal delayed by SlotoJam.
Amount: €1,000
SlottoJAM Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
I won 1000 euros and, for no apparent reason, SlotoJam refuses to pay out. I requested the withdrawal on Friday, was advised the money would arrive on Monday, and prior to this, I had sent all the necessary documents. Then on Monday, I was told that the money would arrive by the end of the day. When that didn't happen, I was told Tuesday, but again, there was no payout. Then they promised Wednesday, and still nothing. Now, no one is even responding to live chat (which was also quite rude before). Everyone, steer clear of SlotoJam...
Automatic translation:
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5 months ago
Hello Tutankamun1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlottoJam Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
I have been verified since Friday, I used the 1st deposit bonus and successfully implemented it...in the chat they promised several times that the money was on the way but it never arrived and is still pending....Lg
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5 months ago
Hello Tutankamun1,
As stated above, withdrawals take up to 14 days. Please let us know once it takes longer or in case of any update.
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5 months ago
Dear Tutankamun1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
After 10 days they paid out...forever waiting and worrying, rating 0/10
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5 months ago
Dear Tutankamun1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
