The player from Colombia had been experiencing a delay with a crypto withdrawal that should have taken a maximum of 24 hours but had been pending for 72 hours. Despite having a KYC verified account, the casino had cited a high volume of withdrawals as the reason for the delay. After we asked for more details regarding his account verification and the nature of his winnings, the player informed us that the withdrawal had already arrived. We had marked the complaint as resolved in our system.
SlottoJAM Casino - Player's crypto withdrawal is delayed.
Amount: €156
SlottoJAM Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
SlottoJAM Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
My withdrawal request for crypto usdt trc20 has been delayed. It's supposed to take a maximum of 24 hours, but it's been 72 hours since I requested it. I keep receiving messages saying that the delay is due to a high volume of withdrawals. My account already has KYC verification and my identity has been confirmed on this account. Previously, I made a withdrawal totaling approximately 51.8 euros.
Automatic translation:
Public
Public
7 months ago
Hello juan123321,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlottoJAM Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Translation
The withdrawal has already arrived, there were no major inconveniences, thanks for the support anyway
Automatic translation:
Public
Public
7 months ago
Dear juan123321,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
