SlottoJAM Casino - Player reports a scam and blocked withdrawal.

I want to report a scam by this casino.

There is no information on the casino's website regarding account verification conditions.

I created my account without the casino ever asking me for any additional information.

I had winnings and requested a withdrawal of 120 euros on the 7th.

Since the withdrawal status wasn't changing, I requested information in the chat where they asked for my credit card and various documents.

These were never requested from me, nor did my account indicate any need for them.

The chat staff were rude.

I tried to cancel the withdrawal, and the money disappeared.

I questioned the chat again, and they informed me that I had played with the withdrawal money!!!

Ridiculous.

Now they are telling me it is under review.

Beware: do not play at this casino. It is a scam.

I am considering reporting it to the police authorities.

Dear andrea39zandrea, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please specify if you provided any of the requested documents to the casino for verification?

Did you continue playing after the casino returned the balance to your gaming account after canceling your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I wasn't asked for any verification when I created the account.

I requested the withdrawal and was not asked for any documents. I didn't even get the chance to do any verification on the account page.

I canceled the withdrawal and the money disappeared.

They're still telling me in the chat that I gambled away all the money I canceled.

That's a lie.

The money disappeared straight away.

You only have to look at my account history to see that I haven't played at the casino since the day I asked for the withdrawal, which was 7/12.

Any reference to the withdrawal has disappeared.

If the money isn't returned to me, I'll file a complaint with the police authorities for fraud