HomeComplaintsSlottica Casino - Withdrawal options are locked for Brazilian player.

Slottica Casino - Withdrawal options are locked for Brazilian player.

Amount: 89 R$

Slottica Casino
Safety Index:Low
Submitted: 16 Jul 2023 | Case closed : 31 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is unable to withdraw winnings due to all withdrawal options being locked on the casino platform. The complaint was rejected as the player stopped responding.

Public
Public
1 year ago
Translation

I put 50 reais, and I got some winnings in the games, but I went to withdraw and all the withdrawal options have a padlock 🔒, it is not available for withdrawal, I want at least the money I invested there.

Automatic translation:
Public
Public
1 year ago

Hello lesleydasilveira07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear lesleydasilveira07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news