The player from Brazil is unable to withdraw winnings due to all withdrawal options being locked on the casino platform. The complaint was rejected as the player stopped responding.
I put 50 reais, and I got some winnings in the games, but I went to withdraw and all the withdrawal options have a padlock 🔒, it is not available for withdrawal, I want at least the money I invested there.
Hello lesleydasilveira07,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick