Slottica Casino - The player's withdrawal is delayed.

Casino Slottica has stopped making withdrawals!!!!!!!! 14 days have passed since the funds were not withdrawn, the casino itself cites difficulties with visa and mastercard methods. Previously, on this site, I withdrew funds, there were delays, but for 14 days this would be the first time. I believe that this casino, under the guise of some difficulties, simply deceives me and does not withdraw funds !!!!! They don’t provide me with other withdrawal methods, it’s impossible to withdraw to crypto wallets, not to some other ones !! They explain that now there are such difficulties everywhere, and here I do not agree with them, because where I play, I take them out everywhere and there are no such problems. My profile is verified, I have withdrawn funds on this site more than once. I also have a personal personal Manager whose name is Maxim, and so this very personal manager does not give any terms for solving such a problem, only for 14 days I hear the same thing. I ask you to intervene in this situation and evaluate such actions. When communicating today with the Manager, I frankly admitted that I believe that I was simply deceived and reluctantly carry out this conclusion. I think if the site is good and values its reputation, then in this case they will look for a way out of this situation, but what I see is that Casino Slottica is not trying to solve this problem. There are no reasons for not giving away the winnings, and there cannot be! And besides, in this casino there are no other methods for me to withdraw funds. I ask you to look into this situation immediately. This could be considered a scam! From the site of Casino Slottica!!!!!

Hello matrosov033,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, yes, my account was verified back in 2022. On the site I had previously successful conclusions and not one. Look, I played, I bet my money 3500 UAH +3500 UAH bonus 100% and I had to win back the wager, I played a little more, I decided to withdraw. On the balance sheet was 18,000 UAH in real money. Applications are rejected due to the fact that there are difficulties on the side of the payment system, as my personal manager explains, who calls me periodically, I also talked to him twice today, he said that the issue is supposedly being resolved but there is no deadline.

Thank you matrosov033 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello matrosov033,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slottica Casino to join the conversation and participate in the resolution of this complaint.

Dear Slottica Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Thomas, thank you for your reply! To date, the casino has removed the withdrawal methods to bank cards but has created a withdrawal system through the Bitcoin cryptocurrency, although this is the only way to withdraw funds from this casino, but today the money is withdrawn, although I wait a long time for processing.

I have already withdrawn some of the money.

Therefore, I think that it is possible to suspend my appeal regarding my complaint. Or you can wait until everything is completely withdrawn, I have been waiting for the opportunity to withdraw these funds since 03/11/23 and now one application has been fully processed and I have already received the money. Now I have submitted an application for withdrawal of funds again and I am waiting for its approval and transfer of funds to the wallet indicated there.

Dear matrosov033,

Thank you for the information. The decision is up to you. If you think this case is already resolved, we can close it accordingly. If you like to wait until the full amount is paid to you, we can keep the complaint open.

Please let us know.

Kind regards,

Tomas

In general, you can close the complaint, although I still didn’t succeed in withdrawing to the end, they promised me to make a deposit so that I could withdraw the last amount, because if I didn’t make a deposit within 30 days, I made a minimum deposit and it had to be won back × 3 but I made these bets but landed in -(((and at the time when I played it, the amount was less than 2000 thousand UAH on the balance sheet, I merged the balance. I consider the conditions not fair. Since it was the fault of the casino, I could not withdraw the money.

Dear matrosov033,

Thank you for your confirmation. I will now mark the complaint as 'resolved' in our system. 

I wish you the best of luck, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas