HomeComplaintsSlottica Casino - The player's bonus was not credited.

Slottica Casino - The player's bonus was not credited.

Amount: €40

Slottica Casino
Safety Index:Low
Submitted: 28 Nov 2022 | Case closed : 30 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's bonus was not credited correctly into his casino account. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I made a deposit of 50 euros at the casino. I chose a bonus of 40 free spins for one euro each. This bonus was not credited to . I was only granted a bonus for 40 games at 20 cents each.


I would now like more free spins for 32 euros, as promised and advertised when I made my deposit. I feel cheated. There hasn't been a solution from customer service for a week.

Automatic translation:
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1 year ago

Hello thomas3588,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you find the bonus you described? I could not find such bonus on the casino website which would offer so many free spins there. Did you play away the free spins and your deposited balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation
  1. The bonus was offered upon deposit. It was the 4th deposit of the day over 50 euros. I have already deposited there several times and the bonus was activated for a deposit of 50 euros or more. After a long back and forth, the casino only gave me 40 free spins for another game and only for 20 ct per spin.
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1 year ago

Hello thomas3588,

As far as I'm aware, there is no such bonus where you would get 40 spins for 1 eur - you simply get 40 free spins which by your words was credited to you.

Is there anything else we can assist you with?

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1 year ago
Translation

Yes, the bonus should have been credited to me after the deposit. This is not the sign-up bonus! I have been registered at the casino for a long time. It was a deposit bonus for my third!!!! Deposit on the day!

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1 year ago

Can you please show that exact bonus as there is nothing like you mentioned on the casino website - any screenshot or link?

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1 year ago
Translation

No, I don't have a screenshot of it as I thought the bonus would be credited to me automatically after depositing.

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1 year ago

Hello thomas3588,

Unfortunately in this case there isn't anything we are able to do. There isn't any bonus on the casino website which would fit your description and without a proof provided by you, our hands are tied.

Is there anything else we can assist you with? If no, we will be closing the complaint.

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1 year ago

Dear thomas3588,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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