Slottica Casino - Player’s experiencing some problems with his deposit.

Amount: Mex$300

Slottica Casino

Safety Index:Very low Submitted: 07 Jul 2020 | Case closed : 22 Jul 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Mexico had some problems with his account. We rejected the complaint because the player didn't respond to our messages and questions.

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Jesus Abraham

Unregistered user

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3 years ago

OriginalTranslation

Well I made a deposit to my account of 300 Mexican pesos until there was everything correct after that I turned off my cell phone 20 minutes later I went back to the page to close my account and what was my surprise that someone else did not have that money what was used

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Jesus,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am not sure I understand your issue properly. Could you describe what happened in more details, please? Do you have a suspicion, that someone else used your account? Or your deposit wasn’t credited to your player’s account?

Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Jesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.