The player from Mexico had some problems with his account. We rejected the complaint because the player didn't respond to our messages and questions.
Slottica Casino - Player’s experiencing some problems with his deposit.
Amount: Mex$300
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Well I made a deposit to my account of 300 Mexican pesos until there was everything correct after that I turned off my cell phone 20 minutes later I went back to the page to close my account and what was my surprise that someone else did not have that money what was used
Automatic translation:
Public
Public
4 years ago
Dear Jesus,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am not sure I understand your issue properly. Could you describe what happened in more details, please? Do you have a suspicion, that someone else used your account? Or your deposit wasn’t credited to your player’s account?
Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you very much in advance for your reply.
Best regards,
Kristina
