Slottica Casino - Player’s deposit never reached his casino account.

I deposited that amount (0.00253 BTC) to casino as first time on 1/15/2020. my first attempt was failed because of my balance wasn't enough and i tried a second deposit lowering to deposit amount which is successfully done. My money gone from my btc wallet and transaction done. Unfortunately, they rejected my second deposit attempt which was successful. I sent email and talked with online support. i sent them every info and proof but at the end of 8 hours, they told me that i never sent them. Which is absolutely and insanely a lie. I have a proof for this!!

i'm so frustrated. i played on so many different casinos but none of them stole my money on the first sigh like this. its approximately €20 but money is money. it should be for fun not getting stolen..

i can share any screenshots from this transaction if needed. Stay away from this website.. you will be regret at the end.

Dear Nuri,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. I contacted the casino live support and asked about deposits by Bitcoin. I don’t see why you weren’t able to make the deposit. Could you please send me all the evidence you have, including your conversation with the casino regarding the issue? It would be very helpful.

Best regards,

Peter

Hello Peter,

First of all thanks for answer. I can send entire conversation between me and support but i dont know how to send you directly. I also attached a screenshot which is show my bitcoin transaction. If you want me to add that screen shot again. It's fine by me. If you want i can also send my bitcoin company's email that shows about that bitcoin transaction.

I have also tried to track down where my money goes. This casino use a third party company which is called "Naspay" about any crypto money deposits. I tried to contact with this "Naspay" company and also opened a ticket from there.  Since that day no answer from them. Also no one jump into "live support" section. So it smells so fishy for me.

Either Slottica knows this or Naspay just grabbed the money and never showed to Slottica. Even Naspay did this, I still blaming Slottica because of they're working with this company and my money is inside of someone's pocket.

Hi Nuri, 

Thank you for the reply.  You can upload the evidence right here or send it to my email address: peter.m@casino.guru.

Hello Peter,

I tried to send an email to peter.m@casino.guru but your email server rejecting this 

Sorry about that, there must be some temporary technical issue. Try this one please: peter.m@guruadmins.com. Thank you.

Hello Peter, 

I already sent all the details about this case.

Lately i reached to Naspay company and talked with this issue. After pushed them a bit, they contacted with Slottica casino and after i contacted Slottica support. They gave me a refund link for this. Now i can see the refund transaction and waiting for my bitcoin amount arrive into my wallet. 

Thanks for helping me out about this. We can close this case

Hi Nuri,

Thank you for the email and reply. I'm glad the issue got resolved. I will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. Please let me know in case there is a problem with the transaction.

Best regards,

Peter