The player from Austria is struggling to withdraw funds to his Skrill account because he used a different payment method to make a deposit. The complaint was successfully resolved.
Slottica Casino - Player is having difficulties withdrawing money using Skrill.
Amount: €214
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Hello Blumi66,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the General T&Cs, and this is what I found:
„All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation."
We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, I would like to know if you were offered any alternative methods to withdraw your funds other than Skrill? I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Thank you very much Blumi66 for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Translation
Good Morning,
HR manager Rossner reported yesterday and regretted for the umpteenth time that I would get my money, but nothing happened.
Supposedly, Skrill doesn't work with them, which I don't really want to believe.
I now have a new payment request that is still open but is sure to be rejected.
The people should simply make a normal transfer to my bank account, I have given the data to the payout team, do not understand why nothing happens there
Kind regards.
Gerhard Blumauer eh
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4 years ago
Translation
Good evening,
Slottica.com has just informed me (by email) that they wanted the profit in favor of my Mastercard
paid out at N26, but did not work, I do not understand the procedure. They should simply transfer the money to my bank account at ING-Bank in Austria, or to my Skrill account!
My patience is exhausted !!!
If I do not receive the money immediately, I will take all the means available to me, including a complaint.
The people of Slottica have a deposit from me that you don't pay back, that's fraud !!
Kind regards.
Gerhard Blumauer
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4 years ago
Translation
Enclosed the mail from Slottica
Kind regards.
Gerhard Blumauer
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4 years ago
Translation
Beautiful good day,
I requested payment again 1 minute ago, on my SKRILL ACCOUNT - gblumauer@web.de!
PLEASE help me get these people from Slottica Casino to FINALLY DO THIS !!!
Thank you,
Yours sincerely
Gerhard Blumauer
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4 years ago
Translation
LATEST FINDING!
I just spoke to my bank (N26), which issues my credit card master card.
Slottica tried to debit from my account (or card) at: 000 RAPIDA2CARD, so it didn't work.
This is qualified fraud!
Kind regards.
Gerhard Blumauer
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4 years ago
Hello Blumi,
Thank you for the quick reply. We will contact the casino and ask for their cooperation to resolve this matter.
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4 years ago
Translation
Thank you for helping me !!
Good night,
Kind regards.
Gerhard Blumauer
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4 years ago
Translation
THANKS, I got my money
Yours sincerely
Gerhard Blumauer
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