Slottica Casino - Player is concerned about his winnings.

сайта е скам.има множество оплаквания за кражба на пари от акаунти.спе4елих 704 евро но отказват да направят плащане.акаунта е верифициран.това са престъпници

Dear Andrey,

Thank you for contacting Casino Guru and letting us help you. I’m sorry to hear about your negative experience. We will need some more information to be able to help you. Has your account been successfully verified? Did the casino explain to you why you can’t withdraw your winnings? Please send us all relevant conversations with the casino. It will help us understand the problem better.

Best regards,

Peter

акаунта е потвърден.отговора от казиното е -Per section 10.8. of our Casino's Terms & Conditions, if a company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen.

минаха повече от 3 месеца

Hi Andrey, 

Thank you for the reply. We will now ask the Slottica Casino to reply to this complaint.

We would like to ask the Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello, Andrey!
Could you please me give your mail, so we could check what the issue was exist?

waiting for your reply!
Kind regards, 
Slottica Support

реално рейтинга трябва да бъде 1.рейтинг 8 е заблуждаващ и подвеждаш.така спомагате много хора да бъдат измамени.много колеги забелязаха че казиното няма лиценз.сложили са някаква размазана рисунка.разбира се дали имат лиценз от КЮРАСО или нямат никакъв лиценз е все едно.отново ще отбележа за много измамени хора от казиното.

Hello Andrey,

Could you please update me on the issue? How did the casino respond?

Казиното не отговори.

Dear Slottica Team,

Could you please reply to this complaint and explain what seems to be the problem?

Hello!
I have checked that mail and request information from payment department and betting team and got next info from that:
the user was spotted in fraud.

In few mins will try to give more wide explanation!

Kind regards, 
Slottica Support

Тези са изпечени мошеници.това  се доказва от многобройните оплаквания на измамени хора както по турски форуми така и по международните.този отговор който са измъдрили се среща често като повод за кражба на пари.аз съм играл в казиното и залози на спорт.това са нормални залози който съм играл поне в още 3 букмейкърски къщи и разбира се всичко е платено.пак казвам хората първо да проучат тези изкопаеми за да не останат неприятно изненадани.това е турски сайт а те са 99 процента скам.тези дори няямат лиценз от кюрасо което е потвърдено от този орган.това е информация от измамени хора от този сайт

Hello,

I would like to ask Slottica Casino to provide the evidence (either upload here or send it to my email address: peter.m@casino.guru) when ready. 

Hello, ANDREY and Peter M!
Thank you for your waiting. 
So if we back to our situation. According to Terms and Conditions of Slottica Casino
10.8. If the company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen.

Right now your account is available for use and your balance also on it without any changes. So you can enjoy time in Slottica Casino, or if you want to withdraw funds you also can do that. But please, don`'t forget that for withdrawal your last deposit should be not later than 30 days ago.  After depositing don't forget about deposit wagering conditions  and please pay attention while verification to mails and requested documents from payment department. 

 Kind regards, 
Slottica Support

Thank you Slottica support for the reply. Andrey, can you confirm that your account including balance is available?

I was able to withdraw my money.Thanks to the Casino Guru for allowing people to voice their opinions without censoring them.

Dear Andrey,

Thank you for using the Casino Guru complaint resolution center. I'm glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

We’ve reopened this complaint as per the player’s request.

Hello!

What is the reason of reopening that complaint?

Thank you for answer!

пуснах теглене за сумата от 249 евро но то бе отхвърлено.казиното ми прати отговор по пощата-Per section 10.8. of our Casino's Terms & Conditions, if a company suspects that you are using prohibited software, the company may conduct an additional investigation within 50 days. Please note that during this period your account will be frozen.

по същия начин процедираха и предния път .

We would like to ask the Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Andrey,

Have you received any reply from the casino?

Казиното не отговори.когато депозираш и губиш си добре дошъл.но ако печелиш веднага започват проблеми и казиното не плаща.това си е измама.смятам че рейтинга трябва да бъде понижен до 1 .за предупреждение на хората

Hi Andrey,

The casino doesn't reply to our emails too. I’m afraid, there is not much that can be done without their cooperation. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could help you more.

Best regards,

Peter