The player from Peru was facing difficulties in verifying his personal information, which hindered his ability to withdraw his funds from Slottica Casino. He had reached out for assistance from the casino. However, despite our team's efforts to communicate and gather more information from the player, he did not respond to our queries. As a result, we were unable to proceed with the investigation, leading us to reject the complaint.
Slottica Casino - Player experiences issues with account verification.
Amount: 1,200 S/.
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Hello, I would like the casino to contact me. I'm having issues verifying my information and withdrawing my funds
Automatic translation:
Public
Public
9 months ago
Hello luisarmandoxx65,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
