The player from Finland, despite having had a gambling ban at sister casinos, had been able to deposit and play with hundreds of euros. The casino had declined the player's refund request. In response, we had explained that self-exclusion from one casino did not automatically extend to all associated casinos. We had requested further information from the player to continue the investigation. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
Slotti Casino - Player’s account was allowed to deposit under self-exclusion.
Amount: ??
Slotti Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I've been allowed to deposit and play hundreds of euros even though I have a gambling ban at sister casinos. They refuse to refund the money
Automatic translation:
Public
Public
3 months ago
Dear Imjjj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotti Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Slotti Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
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