The player from Germany would like to self-exclude from the casino. After a closer examination, we ended up rejecting this complaint as unjustified.
Slott Casino - Player wishes to close their casino account.
Amount: ??
Slott Casino
Safety Index:Below averageSafety Index
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6.3
Slott Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
this casino should be closed! I asked the casino several times the day before yesterday via the contact form on the website to close my account as there is no live chat at all as I already have another account that has self-exclusion in it! The casino just doesn't respond! I also wrote an email to the casino, but I still don't get an answer, the casino allows me to continue to register and deposit money! Outrageous! The arbitration board listed in the terms and conditions is not responsible, even in the casino's own terms and conditions there are untruths and even there they are kidding their customers!
Automatic translation:
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2 years ago
Hello,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):
"self-exclusion
Should you need a break from online gambling, we recommend using our self-exclusion option. You can find these on the Manage Deposit Limits page.
If you set your deposit limit to 0 with effect for six months, our system will consider this setting as a temporary self-exclusion. You cannot change the block before the set period of 6 months has expired.
Setting your deposit limit to "0" indefinitely will be considered a permanent self-exclusion. After such a setting, you will be permanently banned from playing on our website.
The self-exclusion option is the best remedy at the first sign of a gambling problem.
You are also welcome to contact our customer service if you need further information or help with managing your account limits.
Alternatively, you can also request a self-exclusion in writing. Just send a message to our customer service and we will take care of it immediately. Please note that it is not possible to cancel set deposit or betting limits before the period of validity has expired!
Permanent Self-Exclusion
Our players can set up a permanent self-exclusion at any time if they have a confirmed gambling problem.
Send the form for a comprehensive self-exclusion with the required personal data and an official ID to the responsible commission! We recommend reading the form carefully before submitting it. After reviewing your application, the Commission will take the necessary steps to permanently ban you from all interactive gambling sites licensed and regulated by the Commission.
Once your voluntary self-exclusion is effective, it is permanent and irrevocable."
If you do not set the limits inside your account, which is the easiest way to self-exclude yourself, you can contact the casino via email. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
_________________________________________________________________________________________________________________________________
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Slott Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
_________________________________________________________________________________________________________________________________
Please send another email to Customer Support (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello, the self-exclusion option is not permanent. To request permanent self-exclusion, one must print this form and submit it with ID. That's too much work for me, I'm already permanently blocked with another account, the casino should have noticed that, I was able to log in with the same data without any problems.
I wrote an email in which I made it clear that I wanted to be blocked and mentioned that another account was blocked by me. Unfortunately the casino is not responding at all I have now submitted a complaint to complaints curacao (or something) and was informed today that the complaint is now being processed. I would like to let the Curacao complaints office run it for the time being and wait and see what happens.
Edited
Automatic translation:
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2 years ago
Thank you for your reply. I would suggest setting up your deposit limits to "0" as described in my previous comment.
"Setting your deposit limit to "0" indefinitely will be considered a permanent self-exclusion. After such a setting, you will be permanently banned from playing on our website."
Please keep me informed about any further developments.
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2 years ago
Hello,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
Translation
Hello, thank you very much.
After a long back and forth, I got a rejection from the arbitration board in the terms and conditions because they don't have the casino on their list. Was referred to Curacao complaints page. A complaint was filed there, also rejected on the grounds that they are not responsible. This constant pushing back and forth by the authorities is extremely annoying and apparently nobody wants to take care of a player's affairs, so I decided to ban the casinos from Curacao forever and never play in one again. I then wrote a message to Slott, which wasn't so nice because I continued to pay in there.
My account has now been closed after depositing hundreds of € and asking to close my account what feels like 50 times during my deposits. I've learned a lesson, I've been warned often enough about the Curacao snot. Never again! The complaint can be closed thanks.
Automatic translation:
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
