The player has deposited money into his account, but the funds seem to be lost. The lost deposit was credited, however, the player couldn't request the withdrawal due to the minimum limit for the payment method. He decided he wanted to close this complaint.
Slott Casino - Player’s deposit has never been credited to his account.
Amount: €10
Slott Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Slott Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, on 27.06. made a deposit of 10 euros via instant transfer. To date, this money has not been credited to my casino account. All efforts to contact the casino were unsuccessful.
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2 years ago
Dear DaveBerlin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Good morning Kristina,
thanks for your feedback and help. I am now in contact with the casino via email. I have submitted the required details of my deposit. Now we have to wait and see how long it will take to process. I will keep you up-to-date. LG
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2 years ago
Thank you for your quick reply, DaveBerlin. Please, keep us updated and let us know if there is anything new.
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2 years ago
Translation
Hello, brief update. After I sent the necessary proof of my deposit to the casino 2 days ago, there was no more contact. Since this casino doesn't have live support either, I'm forced to wait for an answer. This will definitely be my last deposit at this casino. I'm glad I didn't deposit more.
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2 years ago
DaveBerlin, thanks for the update. Let's give it a few more days so that the casino has enough time to investigate.
Have you managed to get in touch with your payment provider? If not, I would advise you to do so as soon as possible, as your deposit might be stuck in an intermediary bank (somewhere between your bank and the casino's bank) and your bank should be able to trace the transaction to see if it was credited to the recipient or not.
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2 years ago
Translation
Hello, according to the payment provider, the transfer has been completed properly. I still haven't received any response from the casino. Therefore I classify the casino as a scam and will not deposit there again. I'm glad I "only" deposited 10 euros. On the casino's website it says that you can no longer deposit or withdraw due to a technical error. At least this protects other users.
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2 years ago
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After asking again by email, I got the answer that they found my deposit and it was credited. Unfortunately with the information that the casino will be closed from August 1st. is no longer available for German customers and I should pay out my credit. The only payment method is credit card from 100 euros. very funny So I can't get my 10 euros back.
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2 years ago
DaveBerlin, I am afraid that payment limits are not something we could help with or influence. Casinos usually have contracts with payment providers, and these limits are most likely set by them and not the casino.
Have you tried discussing this issue with the casino to find out if there is any other way to pay out your balance?
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2 years ago
Translation
Thanks for the answer. According to the casino, it is only possible to withdraw by credit card. Since I do not have a credit card, it is not possible for me to pay out my credit. You can close the case. Nevertheless thanks for your support.
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2 years ago
Thank you for your quick reply. We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
