A player from Germany reported a gambling addiction, but the casino did not close the account despite the request. The player claimed the casino did not respond to their self-exclusion request. We asked for additional information and proof of the self-exclusion request. The player did not provide the requested information within the given timeframe. Therefore, the complaint was rejected due to lack of response from the player.
SlotsVil Casino - Player’s self-exclusion request ignored by casino.
Amount: ??
SlotsVil Casino
Safety Index:LowSafety Index
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3.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Casino hasn't closed the account for days
despite me reporting gambling addiction.
Automatic translation:
Public
Public
5 months ago
Hello Landgraf1994,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsVil Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you request for self-exclusion? Did you specifically mention gambling addiction to them? How much did you deposit since your initial request? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Specifically written gambling addiction!!!
casino doesn't respond!!!!
Automatic translation:
Public
Public
5 months ago
Hello Landgraf1994,
Forward your self-exclusion request you sent to the casino to nikolas.b@casino.guru.
