SlotsVil Casino - Player's deposit is delayed.

Hello, I need some help. On 02/08/24, I made a deposit via Paysafecard to the betting site Slotsvil for an amount of 23.81. The money was deducted from my account, but it does not show up on the betting site. I am sending screenshots to prove this, and both entities are washing their hands of the matter, despite the evidence. What should I do? Thanks

Dear Asensio1982,

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

If your deposit is not credited or returned within a month please let us know and we'll intervene.

I’m sorry we couldn’t be of much help now. Thank you very much for your understanding.

Best regards,

Tomas

I have already contacted everyone and no one has told me anything. I have lost that money.

I fully understand your frustration, Asensio1982. As I mentioned earlier, it may take some time for the funds to be located and refunded to your e-wallet account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 10 days to allow the transaction a full mont to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Thank you, I contacted the accommodation company and they told me that the deposit had not arrived, and I contacted them with paysafecard and they completely ignored me. Every time I leave them a message they tell me that the car was closed.

If you still haven't received your deposit, please share your communication with the casino and your payment provider so we may have a complete picture of the situation. My email is tomas@casino.guru I apologize for the inconvenience.

I wrote you an email to the address you told me, thanks.

Dear Asensio1982,

I am sorry for any misunderstanding, but please note we'll need to review your communication with the casino first before proceeding. If you have saved any emails, chat transcripts or screenshots of your conversation with casino support, please forward this information to my email at tomas@casino.guru

Dear Asensio1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.