SlotsTitan Casino - Player wishes to close her account.

Will not answer my requests to close account and stop marketing texts and emails

Dear Samantha,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the T&Cs and I found this:

"9. Account Closure

1. You are entitled to close your Account and terminate this Agreement at any time by contacting Support using the Contact Us, or via email, and we will respond within a reasonable time. You will be responsible for activity on the Account until the closure has been finalized by us."

How did you contact the casino? Was it via email address? Have you tried using the live chat support option?

Also, I would like to emphasize, that you can try unsubscribing from email messages via those specific messages. Many promotional emails have this option at the bottom of the message. Please see this example:

Looking forward to hearing from you.

Best regards,

Kristina

Hi

I have emailed the support multiple times and contacted them via chat support - chat support say you cannot close the account via them you have to email. First one being sent 20/10/2021! Never had a response.

All marketing is unsubscribed on the website. I receive mostly text messages. I try blocking the number but they still come through.

Thank you for your reply, Samantha. Could you please forward the communication between you and the casino to kristina.s@casino.guru?

3x emails sent.

with multiple emails on them.

thanks.

Thank you very much Samantha for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Samantha,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite SlotsTitan Casino to join the conversation.

Dear SlotsTitan Casino,

Can you provide further information regarding the player's attempts to self-exclude?

We would like to ask SlotsTitan Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Samantha,

I have tried to contact the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid there is not much that can be done without cooperation from the casino.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could have been of more help.

Kind regards,

Adam