The player from the United Kingdom had reported a rejected withdrawal request of 2400 euros from Slots Muse. The player's bank had refuted any payment attempts, which raised suspicions about Slots Muse's refusal to pay out. The player's account had been fully verified and had no active bonuses. After some communication, the player had admitted to losing all the money and requested that the complaint be deleted. Consequently, we had rejected the complaint as per the player's request.
SlotsMuse Casino - Player's withdrawal request denied by casino.
Amount: £2,100
SlotsMuse Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
SlotsMuse Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Slots Muse have rejected my withdrawal request for no reason.
I have already lost thousands of euros on this website and now when I get a big win of 2400 euros they are trying not to pay out!
I contacted support and they claim they tried to make the payment to my bank several times, but I contacted my bank and they said no payment attempt has been made!
According to review found online of their site and other sites they own such as raptorwins.com apparently they often refuse to pay out!
I believe that slotsmuse.com is trying to scam me out of my money.
My account is fully verified and I have no active bonuses.
I believe this is a scam website.
Public
Public
10 months ago
Hello joshkhan3333,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsMuse Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
My account was fully verified about 2 weeks ago and I’ve made several successful withdrawals since then.
They have paid out for all my past withdrawals and I’ve funded all of my butting with my own money, not with bonus money.
I spoke to the casino about the rejected withdrawal yesterday. They blamed "technical issues" and said they’ll try and the fix the issue as soon as possible.
One person blamed my bank, but another I spoke to admitted the problem is at their end.
I feel like they’re just stalling, as they don’t want to pay out.
