SlotsMuse Casino - Player's large withdrawal is subject to delay.

So I start playing 4 months ago, in that time I lost 10800£ , and last week I win 20000€ I start to do withdraw which they let me to do 400€ every 36 hours, which in pounds it’s around 340£, so this mean in 1 week I do withdraw just 3 times, I played again and I go up to 30000€ , next day in the morning they refuse my withdrawal with reason for extra check and can be up to 30 days, which is absurd, from my mind i think they try to find reasons to not paying my wages or to late the payment! What I should do in my case?

Dear georgesava9026,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure that needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

• Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first winning game session?
• Was your account successfully verified in the past?
• Have you redeemed any promotional offer when placing your last deposit?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes , I be full verified and in the past I not do any withdrawal, just I start from Monday this week and I not use any bonus funds! So I will have to waiting 14 days? Because is looking very strange this to me I hope like everything to be ok! I have all evidence, I will waiting, thanks

Yes , I be full verified and in the past I not do any withdrawal, just I start from Monday this week and I not use any bonus funds! So I will have to waiting 14 days? Because is looking very strange this to me I hope like everything to be ok!

the problem is on email I received that time and on live chat told me 30 days which is strange. thanks

Let's allow a few more working days for the casino to check your latest game sessions.

• Meanwhile, could you please advise which games you’ve been playing (live casino games, slots, or sports betting)? 

Thank you.

I win on slots, I will not recomand to anyone to playing slots, usually are unfair and you will be on losses, from my opinion where you can do profit it’s sports betting!

about my complaint they start let me to withdraw the money,on this website I win prizes ( tv, AirPods 2nd generation etc!)

so now I hope to not have any problem! Thank you for helping people who have that problems !

Thank you, georgesava9026, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear georgesava9026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.