HomeComplaintsSlotsmines Casino - Player’s withdrawal has been delayed.

Slotsmines Casino - Player’s withdrawal has been delayed.

Amount: €2,500

Slotsmines Casino
Safety Index:Below average
Submitted: 08 Nov 2024 | Resolved : 13 Nov 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player from Ireland had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reviewed the situation and confirmed that the complaint was marked as resolved, advising the player to allow time for the withdrawal processing. It was noted that delays could occur due to KYC verification or high withdrawal volumes, and the player was encouraged to reach out again if future issues arose.

Public
Public
1 week ago

I reruested two withdrawals which were both rejected, they then asked me to withdraw to bank transfer, i did this and now im waiting a week and nothing, even tho the casino said it processed them last friday

Public
Public
1 week ago

Dear delc22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Public
Public
1 week ago

Dear delc22, 


Based on your forum post regarding your complaint we will mark the complaint as resolved.


Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 


As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 


Best regards, 


Casino.Guru 

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news