HomeComplaintsSlotsMillion Casino - Player is unhappy with payout.

SlotsMillion Casino - Player is unhappy with payout.

Amount: €1.41

SlotsMillion Casino
Safety Index:High
Submitted: 17 Nov 2020 | Case closed : 06 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is dissatisfied with slot machine payout. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

So am playing reel King potty on £1 a pop after about £20 i got the 5 dings and it rolls out the big red carpet for the pots bonus and it spins round the bronze pot and credits me with £1.41 av complained to the casino but they just wrote bk saying the games are set by providers and a minimum win cannot be guaranteed

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4 years ago

Dear Dazz1972,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? How much do you believe that the payment should have been?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Am thinking my payout should have been £141

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4 years ago

I think a should of won £141

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4 years ago

I want to inform you that we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

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4 years ago

Dear Dazz1972,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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