SlotsMillion Casino - Player is complaining about the overall casino experience.

I have already deposited a lot of money at slots million, then you will not hear them, now I am withdrawing a small amount this week and now it comes, suddenly you have to explain everything, the next thing slotsmillion wants to know from you, the money you deposit is that illegal or legal . you must be able to prove how you got the money , they want to know how much money you have , they ask about your job , do you have work or no work . they want to know what you can spare per month to play in the casino a whole list, supposedly they have to ask that from the mga, in other words, you first feel like a customer at slotsmillion, now I don't have that anymore, I feel more like a criminal, and then about the casino itself, a lot slots get stuck if you switch to another slot, then it gets stuck you have to restart.then buying a bonus from one provider is no problem and it is not possible with the other, you will receive a notification that it is not possible to buy a bonus, because you have ticked something in responsible gaming, even if you have not entered anything, the system keeps saying it, you can constantly email them, and then they ask for a screenshot because yes they believe you don't, though I'm fed up with this

Today friday 18-11-2022 i m login at the casino .my account is now blocked and closed unbelieveble .have deposited a few thousand euros this year then you will not hear them, now the player withdraws 750 euros and suddenly there are all problems,very customer friendly after years of depositing and very little withdraws

Dear boycap2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear boycap2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.