Slotsgallery Casino - The player's account got closed.

Hello! On 04/13/2022 my account was blocked after sending documents for verification. I consider the blocking to be unfounded and another fictional story about a multi-account and violation of the rules of the casino. Yes, I used vpn and did not violate the rules of the casino. With the help of vpn, it is forbidden to bypass slots that are banned, but I have not played them. I didn't try to hide my real ip address. The provider in my country is blocking this site. Of course, they do not want to provide evidence. Please help me solve this problem

Hello Andreii109,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotsgallery Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been playing in the casino? Was your account ever verified in the past? How much did you exactly deposit into the casino and was any of it refunded after your account got blocked.

I've also checked the casino terms and found this:

Based on this term, you were not supposed to use the VPN and as the casino clearly states it in their terms, they had every right to confiscate your winnings and close your account.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

This paragraph prohibits the use of VPN only for the purpose of bypassing a game provider that is prohibited in the country. I didn't break this rule. There is no complete ban on vpn.

Well, what is there?

more than 7 days have passed. No response from them?

Hello Andreii109,

Firstly I will forward your complaint to my colleague Tomas who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello Andreii109,

I will assist you with your complaint from now on. I would like to ask the representatives of Slotsgallery Casino to join the discussion in order to help us resolve the issue.

Slotsgallery Casino, has Andreii109 broken the rules of the casino, by using a VPN? Please provide us with a detailed explanation.

https://latestcasinobonuses.me/casino-complaints/uchetnye-zapisi/zakrytie-blokirovka-akkaunta/slots-gallery-casino-blokirovka-akkaunta-i-spisanie-sredstv-na-summu-70-usd/

Here is my complaint on another forum. Here they claim that I have a multi-account and give the following facts:

This player has registered several accounts to receive no deposit.

All accounts have the same activity: the same slots, vpn of the same countries, a similar mail creation pattern. This user creates accounts to receive no deposit bonuses and uses the purchased documents for verification.

The no deposit winnings were confiscated for creating duplicates and the account was closed.

Complaint rejected

One slots? Am I the only one playing at this casino? If a person registers a little later than me and enters the same slot, is he automatically recognized as a multi-account?

VPN of the same countries? The only vpn I used was Germany (NordVpn, Germany 1045). Do you think I'm the only one who uses vpn?

A similar pattern for creating mail? I don't even know what to write here. How is this possible ?

And the most interesting: "Purchased documents for verification".

OK. Send me your requirements, where can I take a selfie with a document or an inscription. In the store, on the street, from what angle (day or night). With or without leaf. And I will prove to you that this is a lie

We would like to ask Slotsgallery Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Why are they ignoring my complaint?

Hello Andreii109,

the casino provided us with supporting evidence in your case. After a discussion with them and after careful consideration we believe their conclusion of multiple accounts is justified.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.

If you don't agree with our conclusion, there is always the option of filing a complaint to the casino to the Curacao Antillephone authority via email at certria@gaminglicences.com